Terms & Conditions of Business
You - the customer a person or company buying or using IntaRide Limited products.
Consumer - a person buying products for their own use.
Business Customer - an organisation purchasing products specifically for commercial use.
IntaRide Limited - (we, us, our) the product vendor as identified on your invoice.
Price - stated in brochures, price lists, adverts, quotations, or, on the internet.
Specified Integrated Components (SIC) - integrated Third party components formally agreed and installed by IntaRide Limited.
Product - as stated in brochures, price lists, adverts, quotations, or, on the internet; may include Third Party Products and Service Offerings.
Third Party Products - as stated in brochures, price lists, adverts, quotations, or on the internet; not branded or manufactured by IntaRide Limited.
Application
This Agreement applies to this sale, service and all statements made by us in brochures, price lists, adverts, quotations, on the internet or verbally. Variations to this Agreement must be made by us in writing. Any other Terms, Conditions or Purchase Orders are excluded. Placing your order means acceptance of this Agreement. We may change this Agreement at any time of our choosing.
Orders/Contract
Orders are accepted by writing, internet, telephone or fax but are only binding when accepted by us.
Price & Payment Terms
Quotations are only valid in writing and during the period that they state. If unstated, the period is 14 days. We reserve the right to change product(s) (incl. Third Party Products) at any time but we guarantee you at least equivalent functionality and performance.
Price includes tax, but excludes shipment, insurance and installation. Exchange rates, duties, insurance, freight and purchase costs (incl. for components and services) may cause us to adjust prices. Payment will be made before supply or service - we may suspend deliveries or service until full payment. Cheques may only be accepted conditionally.
Delivery/Title/Risk
Delivery periods are approximate and delivery by instalments may be made. The place of delivery is stated on the Invoice. Title to product(s) does not pass until full payment in cash or cleared funds has been received for all goods delivered to the buyer under this and all other contracts between the seller and the buyer. Until then you must insure and store our goods separately and you may not modify, pledge or sell them. we may enter the storage premises to repossess the goods. Should you sell them before title passes, you will become our agent and the proceeds of the sale shall be held on our behalf, separately from your general funds. we may sue for the price before title passes. If you refuse delivery without our agreement, you must pay our expenses or loss resulting from that refusal, including storage costs, until you accept delivery.
Acceptance
When you receive the product(s) you must inspect it promptly and within any reasonable period for inspection or rejection, if any. After this period, you will have accepted the product(s). If we agree to the return of the product(s) at our choosing, it must be in its original condition with packaging; the return costs may also be payable by you.
Distance Selling Regulations
The consumer may cancel the contract, in writing to us, within seven working days, starting the day after product is received. The consumer must return the goods to us in its original condition with all packaging.
If you have any questions or complaints regarding the company, these can be addressed to:
IntaRide Limited
Rubicon Centre
Broad Ground Road
Lakeside. Redditch.
Worcestershire
B98 8YP
United Kingdom.
tel: +44 (0)845 25 77 555
e-mail: info@intaride.com
The company will endeavour to acknowledge written complaints within 5 working days. The time it takes to reach complete resolution of complaints will be governed by the nature and complexity of the issue but we will endeavour to ensure that consumers are informed of the progress of complaints as appropriate.
Details of the specification, price and arrangements for payment of the goods purchased by distance selling are available on our website, in our company publications and will also be provided on invoices dispatched with your order. We are happy to send you a quote by fax or mail detailing specifications.
Distance Selling regulations allow for cognitive dissonance, for a period of 7 days, from receipt of goods covered under the legislation. Customers may return specified goods without reason within this period for a refund. This excludes goods made to the consumer's specifications. It does not apply to goods intended for everyday consumption. The cost of returning and appropriately insuring the goods until satisfactory receipt by us will be borne by the customer.
To cancel the contract, we must be contacted in writing at the above address within 7 working days of receipt of the goods. Delivery is deemed to be completed on the day after receipt of the goods. The customer will be required to return the goods before a refund can be processed. Following receipt of written rejection we will contact the customer within 5 working days. The company cannot be held responsible for goods returned without proper identification.
It is the customers responsibility to ensure the safe return of the goods and the goods will be deemed as returned upon inspection and confirmation that they are in good order by us, a refund will be issued within 30 days of satisfactory receipt of the goods. Refunds will be by payment to the originating credit card or by cheque.
Warning: We will not refund any radio systems that are returned with the radio having been set to VOX = ON. This is deemed interference with the system and a deliberate act of sabotage as the system will not work with the VOX turned ON.
Details relating to the warranty of products purchased from us will be included with any purchase. Other products are covered under the terms of the Sale of Goods Act 1979 (as amended). Products are covered by a 1 year warranty.
These details form part but are not the exclusive extent of your contract with us which is governed under English law. Your statutory rights as a consumer are unaffected.
Warranty
We guarantees to you that the product(s) (excl. Third Party Products) will be free from defects for 12 months from delivery and spare parts for 90 days from installation. Should the product(s) be defective within this period, we will repair or replace the product(s) within a reasonable time. You must allow us to examine the product(s) at your or our premises (at our choosing). We own any replaced product or parts. All reasonable care and endeavour shall be used to resolve problems within a realistic period in the circumstances. We repair using components, which are new or equivalent to new in accordance with industry standards and practice.
Services
Services will be provided by us. Response times are estimates and may vary according to the remoteness or accessibility of product location. Service may be provided via telephone or internet where appropriate. If by prior written agreement, service may include advice, installation, integration, disposal, training and/or consultancy.
The following are excluded from service: items excluded from Warranty; changes to configuration, relocation, preventative maintenance, unnecessary work in our assessment; and, electrical environment. Third party products will be repaired according to manufacturer or licensor warranty. Parts not critical to product function, may not be serviced within allocated time period.
Specified Integrated Components (SIC)
You will specify and provide SIC or we may obtain SIC at your instruction. We will indicate acceptance and/or validation of SIC, then will integrate SIC into product. We may install SIC under your instruction or under our technical advice, if agreed. we will not carry out SIC work if it is not technically feasible in our view.
Liability
We accept liability for any private property loss or damage, death or personal injury caused by the negligence or deliberate misconduct of IntaRide Limited, our employees, agents, or subcontractors.
We do not accept liability for :
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damage caused by incorrect installation, use, modifications or repair by any unauthorised Third party or yourself;
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damage caused by any party or other external force;
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fitness for any particular purpose;
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Third Party Products and SIC specified by you. You will receive the warranty for these products directly from their manufacturer or licensor;
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any instruction given by you and correctly performed by us.
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indirect or consequential loss,
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loss of business profits, salary, revenue, savings,
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damage remedied by us within reasonable time,
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loss avoidable by you through reasonable conduct, following our reasonable advice generally,
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or, all items excluded from the Warranty by Force Majeure.
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Intellectual Property
You indemnify us for any SIC specified or owned by you and integrated into the product(s). We are allowed to litigate, negotiate and settle claims and you must assist us at our expense (except where SIC owned by you is allegedly infringing) when litigation is directly related to your product. You must notify us immediately of any infringing or unauthorised use of product or SIC in it.
Export Control
You acknowledge that product may include technology which is subject to EU and US export control laws and laws of the country where it is delivered or used - you must abide by all these laws. The product may not be sold, leased or transferred to restricted end users or countries or for a user involved in weapons of mass destruction or genocide. You acknowledge that EU and US restrictions vary regularly and depending on the product(s), therefore you must refer to the current EU and US regulations.
Force Majeure
We are not liable for delays in performance (incl. delivery or service) caused by circumstances beyond its reasonable control and will be entitled to a time extension for performance; examples include strikes, supplier/transport/production problems, exchange fluctuations, governmental or regulatory action and natural disasters. If this lasts more than 2 months, this Agreement may be terminated by either party without compensation.
Confidentiality
Each party must treat all information received from the other marked “confidential” or reasonably obvious to be confidential as it would treat its own confidential information.
Termination
We may terminate this Agreement with written notice if you:
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fail to pay on time and within 14 days of written notice,
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breach or we suspect you have breached export control laws.
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Either party may terminate if the other:
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commits a material or persistent breach of this Agreement and fails to remedy this within 30 days or written notice from the other;
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or, becomes insolvent or is unable to pay debts as they fall due.
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We reserve the right to charge for any components, engineer’s time and related costs due to order cancellation.
Your Obligations (as a consumer)
You are responsible for:
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your own choice of Product and its suitability for purpose;
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your telephone and postal charges in contacting us, if any;
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any SIC specifications and instructions given by you;
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all SIC, its performance, licences, authorizations and any unused SIC.
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the seven day trial period begins on the day of delivery;
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IntaRide must be informed by telephone, or in writing, within seven days of any intention to return equipment;
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equipment must be returned within ten days of delivery;
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any returns outside the seven day trial period MUST be requested by telephone, or in writing. IntaRide reserves the right to refuse or accept any returns outside the seven day trial period and any such decisions are subject to IntaRide's discretion;
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any agreed returns, received after the seven day trial period, will be subject to a full charge for used headsets at the current catalogue price (this will also include a 20% administration fee and the original charge for postage).
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Data Protection
Your data will be held and/or transferred in strict accordance with the applicable data protection laws and you consent to this. You may instruct us not to use your data for direct marketing purposes.
Consumer Rights
Any statutory Consumer rights are unaffected by this Agreement.
Jurisdiction
English law and the exclusive court jurisdiction of the English courts will apply to this Agreement. The Vienna Convention on Contracts for the International Sale of Goods is excluded.
Miscellaneous
If any part of the Agreement is found to be invalid or unenforceable by a court, the rest is unaffected. we may subcontract its obligations to a competent third party. Otherwise, neither party may assign or transfer any obligations or rights. All notices must be in writing (by 1st class post deemed delivered 48 hours after posting) and sent to a legal officer of either party.
You can find all our policies and notices via www.intaride.com and you should refer to this site for any further updates.
Thank you for doing business with IntaRide Limited.