Returns Policy
DISTANCE SELLING REGULATIONS
Distance Selling Regulations allow for cognitive dissonance, for a period of 7 days, from receipt of goods covered under the legislation. Customers may return specified goods without reason within this period for a refund.
The consumer may cancel the contract, in writing to the company, within seven working days, starting the day after the product is received. The consumer must return the goods to the company in it's original, unused condition, and with all the packaging.
Product warranties are covered under the terms of the Sale of Goods Act 1979 (as amended).
IntaRide products, where appropriate, are normally covered by a 1 year warranty from the date of Receipt by the Customer.  
 It does not apply to goods intended for everyday consumption.
IntaRide Repairs Policy Points
In the unlikely event of your IntaRide System developing a fault, you must inform us immediately of the problem - in writing, by email, or by telephone. Your IntaRide System is normally covered by a 12 month warranty from the day of delivery. It is entirely at the company's discretion whether a repair or replacement is carried out.  Please allow up to 14 days for repairs.
ALL RETURNS for whatever reason must be accompanied by a completed RMA form, from this website.
Genuine faults occurring within the warranty period, will be processed FREE OF CHARGE.
On receipt of equipment proven to be non-faulty, or equipment which has been incorrectly maintained or assembled by the consumer.  We reserve the right to charge a Minimum of £10, to a maximum of £25 for our labour and examination costs.
 All non-faulty returns will be subject to an additional £6.75 return postage charge.
Any charges must be paid to IntaRide in full before the equipment is released back to the consumer.  In the even that a consumer does not agree to pay charges for examination, repair or return postage costs of the items, the items will be quarantined for a period of three (3) months, after which they will be disposed of without further contact with the Customer.
IntaRide Advanced Exchange Policy
We appreciate that on occasions it is inconvenient to be without your equipment whilst undergoing our returns procedures.  In the event that a customer requests replacement equipment to be dispatched prior to our receipt and processing at our premises, we will make a full charge for the equipment, including postage & packing costs.
 
 Upon receipt and examination of the returned goods, if they are found to be genuinely faulty, a refund will be processed immediately.
IntaRide Refund Policy Points  
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Any refunds within or outside the seven day regulation period, MUST be requested by telephone or in writing.  
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IntaRide reserves the right to refuse or accept any refund requests outside the seven day period and any such decisions are subject to IntaRide's discretion.
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All refunds will be subject to a full charge for headsets at the current catalogue price.  This is due to Health & Safely regarding potential contamination of Earpieces and Microphones as these items cannot be re-sold.
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No custom leads made specifically for a Customer will be refunded unless proven faulty.
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Upon examination, any goods received for refund that are damaged or defaced in any way will be subject to an appropriate charge to return the item to saleable condition.
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Refunds requested after the initial 7 days will also be subject to a 25% administration / re-stocking fee and the original charge for postage.
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Any agreed refunds will be processed as soon as possible, usually within 30 days.

 The cost of returning and appropriately insuring the goods until satisfactory receipt by us will be borne by the customer and it is the customers responsibility to ensure the safe return of the goods.
These details form part, but are not the exclusive extent of your contract with us, which is governed under English law. Your statutory rights as a consumer are unaffected.
If you have any questions or complaints regarding the company, these can be addressed to:
IntaRide Limited
 Rubicon Centre
 Broad Ground Road
 Lakeside.  Redditch,
 Worcestershire
 B98 8YP
 United Kingdom.
tel: +44 (0)845 25 77  555
e-mail: info@intaride.com
The company will endeavour to acknowledge written complaints within 5 working days. The time it takes to reach complete resolution of complaints will be governed by the nature and complexity of the issue but we will endeavour to ensure that consumers are informed of the progress of complaints as appropriate.
Details of the specification, price and arrangements for payment of the goods purchased by distance selling are available on our website.
RMA Returns Form

IMPORTANT:

If you are sending back goods from outside the UK, Make sure your parcel is marked as “Returned Goods” or “Faulty Goods for Repair” Failure to do this will result in UK Customs attempting to charge us Import costs which are not due as we have not Imported the goods from you.

We will reject delivery and the goods will be returned to you.